Scope
This Privacy Policy applies to personal information handled through the 4Ever Seasons public website, quote and contact forms, customer account features and communications related to our property-care services.
Information we collect
The information we collect depends on how you interact with us. It may include your name, email address, phone number, service address, property details, service preferences, quote information, account details, messages, service notes, visit history and photos connected to work at your property.
We may also receive basic technical information needed to operate and secure the website, such as browser or device information, session data and records related to sign-in activity.
How we use information
We use personal information to respond to inquiries, prepare and review quotes, organize property details, schedule and deliver services, maintain service history, operate customer and staff account features, provide support, process account activity and protect the reliability and security of our systems.
Service providers
We use third-party providers for functions such as website hosting, authentication, database services, email delivery, mapping and payment processing. These providers may receive the information reasonably necessary to perform those functions on our behalf and are subject to their own privacy and security obligations.
Payments
When online payment features are available, payment-card information may be processed by a payment provider rather than stored directly by 4Ever Seasons. We may keep related transaction references, invoice amounts, payment status and service records needed to manage the account.
Retention and security
We keep information for as long as reasonably necessary to provide services, manage accounts, maintain business and service records, meet legal or operational requirements and address security issues. We use reasonable administrative and technical safeguards designed to protect the information we handle. No online system can guarantee absolute security.
Your choices
You may contact us to ask about personal information associated with you, request a correction or discuss deletion where appropriate and permitted. Some information may need to be retained for legitimate service, payment, security, recordkeeping or legal reasons.
To make a privacy-related request, email support@4everseasons.com and include enough information for us to understand and verify the request.
Updates and contact
We may update this policy when our website, account features, service processes or legal requirements change. The updated date at the top of this page will show when the policy was most recently revised.
Questions about this policy or our privacy practices can be sent to support@4everseasons.com.